Non-Repeating Schedules


We've implemented a long awaited feature to on-call schedules: non-repeating schedules. Many of our customers have irregular shifts without any fixed rotation patterns. Their schedules look different every week and using repetition patterns don't feel natural here. To workaround this problem, customers worked with overrides or chose long enough periods (e.g. several months), which they filled up until the end of the period is reached. Overrides weren't designed to continuously plan an entire schedule. They were designed for quick one-time changes to a shift. And choosing long periods force you to create a new schedule once the end of the schedule period is reached.

To take this type of on-call schedule planning into account, we've implemented a new schedule type a couple of weeks ago: simple schedules. With simple schedule, you can continuously plan your shifts. Simply uncheck the "Repeating" checkbox when creating a new schedule. Every shift that you add to this schedule won‘t repeat. Note that once the schedule type is set, it cannot be changed later on.


Incident Creation Options


Incident creation options in the alert source settings allow you to control when new incidents are created in response to incoming alerts to iLert. For example you can configure an email alert source to have only one open incident at a time. This is useful, if your monitoring system may generate many alerts in a short period of time which are related to the same root cause and you want to avoid getting flooded with alertes for the same underlying root cause. Until now, you've been able to set incident creation options for email alert sources only. With this release, we're bringing this feature to non-email alert sources as well. Every integration now supports incident creation options.


Incident Auto-Resolution

Last but not least we're introducing incident auto-resolution. With incident auto-resolution, incidents are resolved automatically after a set period of time.  We recommend using this as a safety mechanism, in case you forget incidents in an open state and wouldn't be alerted for new incidents if you use one of the incident creation options above. To enable incident auto resolution, go the the alert source and check "Auto-Resolution" and set the auto-resolution timeout.