Have you ever wished you could reuse your on-call schedules and escalation policies to directly connect with your on-call staff via phone? Well, now you can. We’re about to launch our long awaited Call Routing feature. Let callers reach the right teams by calling into a call routing number and pressing a number, e.g. “Press 1 for Application Support, 2 for Infrastructure Support, …” Calls get routed to the right person using the escalation policy and are automatically escalated until someone in the escalation chain picks up. You can connect a call routing number with up to 9 escalation policies.
To become a beta tester, simply email us at firstname.lastname@example.org with your account ID.